Unique Furniture For Your Beautiful Home
Australia wide delivery

Frequently asked questions

Find Clarity. Shop Confidently with The Exclusive Home.

Q1: Do you offer a warranty on your furniture?

Yes. Every piece from The Exclusive Home is backed by a 5-year structural warranty, providing you with confidence in the durability and craftsmanship of your luxury furniture.

None of our products are mass-produced. Every item is individually crafted to order, allowing you to select from our exclusive range of finishes, materials, and specifications. Our furniture is not pulled from a warehouse—it is made especially for you.

As each item is made to your exact specifications, standard delivery times range from 6 to 8 weeks. We deliver direct to your door, ensuring a seamless and secure arrival of your luxury investment.

We are not a common online outlet or a generic showroom. At The Exclusive Home:

  • Every customer has access to the owner or senior team, ensuring personal attention throughout the journey.
  • Our quality control is meticulous: we provide a full Quality Control Report and detailed photos of your piece before dispatch.
  • Customisation is central to what we do—every piece is tailored to reflect your individual taste and space.
  • We believe in long-term relationships, not transactions. We’re here for you before, during, and long after delivery.

Yes. Whether you’re styling a single room or furnishing an entire home, we can assist with design advice, fabric and leather samples, material selection, and visual previews. We’re here to help ensure your choices complement both your interior and your lifestyle.

Absolutely. One of the hallmarks of The Exclusive Home is flexibility. You can request alterations to size, upholstery, timber stain, finish or detailing, and we will accommodate wherever possible to ensure your piece is truly unique.

Yes. We offer an exclusive Trade Program with preferred pricing, customisation support, and access to our design and quality control team. Register as a Trade Partner to enjoy full benefits, including project support and previews of new collections.

Before your furniture is dispatched, we provide:

  • A comprehensive Quality Control Report
  • Detailed high-resolution images of your completed pieces
  • A full summary of specifications and approvals

This ensures peace of mind before your order ever leaves our hands.

Our pieces are hand-crafted by master artisans, made to order using traditional methods with modern precision. While we are based in Australia, our manufacturing partners are carefully selected for their excellence and attention to detail.

Yes. We design and build furniture to handle Australian conditions, especially our outdoor ranges. Premium materials such as teak, aluminium, and weather-resistant fabrics ensure your pieces remain beautiful and functional for years to come.

You will be in direct contact with a senior team member or the owner throughout your order process. There are no offshore call centres or scripted responses—just real service from a team that values your trust and investment.

Have more questions?

We’re here to provide personal service and expert advice. Contact The Exclusive Home directly for one-on-one support. On 1300 308671

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